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Questions, answered

Frequently asked questions

Everything practices and health systems ask before partnering with EyeSee — the reading model, camera compatibility, turnaround, billing, security, and Plaquenil monitoring. Think radiology, but for eyes.

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The basics Workflow & security Billing & reimbursement Clinical
24–48 hrs
Report turnaround, upload to chart-ready findings
100% board-certified
Every image read by a licensed ophthalmologist
Device-agnostic
Works with the fundus camera you already own
The basics

What EyeSee is — and isn’t

A remote reading service for the back of the eye. You capture; we interpret; the patient stays with you.

What is EyeSee Services?
EyeSee Services is a remote ophthalmology reading service. Think of us as radiology, but for eyes: your practice captures a retinal image, uploads it to us, and a board-certified ophthalmologist interprets it and returns a clear, actionable report — typically within 24–48 hours.
Do you sell cameras or perform the eye exam?
No. We don’t sell hardware and we don’t see your patients. Your clinical staff captures the image with your existing fundus camera; we provide the expert interpretation. That keeps the patient — and the revenue — in your practice.
Which cameras and imaging systems do you work with?
We’re device-agnostic. We work with most fundus cameras and platforms — including RetinaVue, Optomed, Topcon, and others — via your camera company’s portal or our secure upload. Setup is typically complete within 24–48 hours.
Workflow & security

Turnaround and data security

How fast reports come back, and how images and reports move through a security-first, HIPAA-aligned workflow.

How fast do we get the report back?
Most reports are returned within 24–48 hours of upload. Each report includes diagnostic impressions, clinical recommendations, and visual documentation ready for the patient chart.
Is patient data secure and HIPAA-aligned?
Yes. Images and reports move through a security-first, HIPAA-aligned workflow with access controls designed for clinical environments.
Billing & reimbursement

How billing works

The practice collects the technical fee; EyeSee provides the professional interpretation. Coverage varies by payer.

How does billing and reimbursement work?
The practice collects the technical fee for capturing and submitting images; EyeSee provides the professional interpretation. Coverage varies by payer and physician, and some plans reimburse the professional interpretation under global billing arrangements. We provide implementation guidance to help you navigate payer-specific models. Always verify coverage with your carriers.
Clinical

What we detect & Plaquenil monitoring

The conditions a single retinal image can help surface — and why patients on hydroxychloroquine need ongoing screening.

What conditions can retinal imaging help detect?
Diabetic retinopathy, glaucoma, macular degeneration, hypertensive retinopathy, retinal tears and detachments, suspicious ocular lesions (including melanoma), and signs of hydroxychloroquine (Plaquenil) retinal toxicity.
Why does Plaquenil (hydroxychloroquine) require retinal monitoring?
Hydroxychloroquine — used for rheumatoid arthritis, lupus, and other autoimmune disorders — can cause retinal toxicity before symptoms develop. Guidelines call for a baseline exam and regular monitoring, and retinal imaging makes that easy to do in-house.
Still have questions?

Talk to a real person about your program

Whether you’re weighing camera compatibility, payer-specific billing, or how to launch screening across multiple sites, our team will walk you through it — and connect you with a board-certified ophthalmologist when the questions get clinical.

Image interpretation Monday–Friday · Reports returned in 24–48 hours · Serving practices and health systems across a multi-state physician network.

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Call us 256.652.8089 Email us support@eyeseeservices.com See the workflow Capture → Upload → Review → Report
Partner with EyeSee

Ready to be your patients’ eye specialist?

Add specialist-grade retinal interpretation to your practice in days — no new eye doctor, no patient referrals out the door.

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